SUPPORT HUB

Technical support hub & system diagnosis

FolioCore support is designed to protect client data. We cannot inspect your application remotely and diagnostic reports exclude document text. Local analysis makes no network calls; optional remote-model requests go directly to the provider you select.

FolioCore · Diagnostics
OFFLINE
DIAGNOSTIC REPORT · ANONYMIZED 0 PII
HardwareApple M3 Pro · 18 GB
Operating systemmacOS 14.5 (23F79)
App versionFolioCore 2.1.0
Machine identifierXJ42-9F1A-BB73
License holdera.morgan@aldridge.co
🔒Export Diagnostic Report
Collecting diagnostics…
Encrypted · 0 PII
No document text · No PII in diagnostics

How to request assistance

If you encounter processing anomalies, engine stalls or licensing issues, use the built-in diagnosis pipeline to generate an encrypted, anonymized diagnostic log package.

1

Open FolioCore on your Mac.

2

Click the gear icon ⚙ on the title bar, or open Settings → Support.

3

Click Export Diagnostic Report.

4

The app builds a secure archive of hardware details, version flags, licensing state and the last 48 hours of system logs. No document text, PII or client details are ever included.

5

Email the generated file to support@foliocore.pro with a clear description of your issue.

Frequently asked questions

Why does the system say "Feature Gated" or limit certain modes?

Chat with Document and Semantic Redline version comparison require an Apple Silicon Mac with at least 16GB of unified memory for the 12-billion-parameter local model. Essential analysis remains available on supported Macs, while those advanced tools remain unavailable below the memory requirement.

Does FolioCore modify my files?

Never. FolioCore operates on a strict, non-destructive read-only layer. It generates an external vector map cache and displays highlights on a secure UI overlay. The underlying cryptographic hash of your PDF or signed document remains completely unaltered.

Does FolioCore work without an internet connection?

Yes. Local analysis works without an internet connection and makes no network calls. When you choose a configured remote model, that operation requires connectivity and sends the provider the prompts and relevant document excerpts needed for the selected analysis. The document file is not uploaded as an attachment.

Which Macs are supported?

FolioCore requires an Apple Silicon Mac (M1 or later) running macOS 26.4 or later. Essential analysis runs on supported Apple Silicon Macs; advanced local model features require 16GB or more of unified memory. Intel Macs are not supported.